Refund Policy

When you can request a refund

• First subscription payment: request within seven calendar days for a full refund if none of that purchase’s allowance has been successfully used.
• Additional Tokens: request within seven calendar days for the unused, unreserved portion. The refund is proportional to the purchased Tokens left, capped at the amount paid and rounded to the payment currency.

Failed tasks and released reservations are not successful use. Pending work must be resolved first. Monthly, free and bonus Tokens cannot be exchanged for cash.

How to request

Email us with your account email and payment reference. Approved refunds return through the original payment method; bank processing times vary. Requests are reviewed manually.

Cancellation does not automatically refund renewals or an unused annual period. Duplicate charges, billing errors and undelivered or materially nonconforming service are reviewed separately. Mandatory refund rights and stronger rights already granted to you remain unchanged. See how to cancel renewal.

Questions? support@starflash-global.com